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Overview

These pages provide detailed instructions for the periodicals claiming process used by the Serials Unit. Missing or damaged issues of subscribed periodicals are claimed up to two times. Items that have been claimed twice without fulfillment enter the Serials Unit's replacement process. Claims are run on a monthly schedule and distributed to members of the serials staff for processing.

Claim reports schedule

Week

Tasks

Week 1

1. DH Hill new claims
2. Review problem titles

Week 2

1. Branch and Hunt library new claims
2. Review problem titles
3. Review Ebsco claims

Week 3

1. DH Hill new claims
2. Review problem titles

Week 4

1. Branch and Hunt library claims
2. Review problem titles
3. Review GOBI and direct claims

Documentation

The claims database

Running claim reports

Processing new claims

Reviewing the claim checkers

Current issues only

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