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For ALL Monograph Priority orders - Follow the Firm Order Vendor Preference list.


Priority Order Policy

  1. All orders associated with a patron and/or course are automatically elevated to Priority Order status
  2. Priority Orders (print & ebook) should be submitted by Collection Strategists via the CORAL form 
  3.  Acquisitions & Discovery Monograph Unit Specialist will review and distribute priority orders
  4. ALL print Priority Orders result in an ILS Hold:
    1. Patron orders have an ILS hold placed for the patron at the time of order by Acquisitions & Discovery
    2. Course Reserve orders (coming thru Reserves Direct) have an ILS hold placed on the library Reserve patron account (e.g. RSV-DHHILL, RSV-HUNT, RSV-VETMED, RSV-DESIGN, RSV-NRL) by Acquisitions & Discovery
    3. If no hold treatment is preferred, Collection Strategists should specify at the time order
  5. Print Priority Orders do not automatically result in expedited shipping:
    1. Collection Manager’s supply a date/time frame in which the resource is needed
    2. Acquisitions & Discovery determine based on vendor and availability whether Expedited Shipping is needed
  6. Print Priority Orders receive Rush Processing
  7. ALL ebook Priority Orders result in A&D notifying the patron of ebook availability

Patron Priority Order Workflow

  1. Collection Strategist submits a CORAL order form with patron name, patron contact information, date needed and library.
  2. At order, Acquisitions & Discovery staff enter patron information, date needed and library information into the order record

Print order that is a PREPUBLICATION

    1. Place order as per usual
    2. add NOTE to the order record that the item is a prepublication with expected publication date, if known
    3. Email the selector (selector name should be indicated in the CORAL order) & CC Ruth G. the following:


Greetings,

We have placed an order for BOOK TITLE. 

According to the publisher, this title has not been published yet.  You may want to notify the patron.

We have placed the book on hold for the patron, and they will be notified when we receive the book.


 IF there is release date information, include: There is an expected publication date of DATE, but please be aware that this date may change.

IF there is no release date, include:  There is currently no information about an expected release date.


If you have any questions about the order or status of the book, feel free to contact A&D.

Thank you,

NCSU Libraries Acquisitions & Discovery Department


Print order workflow:

  1. Acquisitions & Discovery staff create a hold for the patron in the ILS

  2. Item is received by Acquisitions & Discovery

  3. Item is Rush processed

  4. Receiving library discharges the item

  5. An automated Hold notice is sent to the patron

  6. Item is placed on the hold shelf

Ebook order workflow:

    1. Acquisitions & Discovery staff wait 24 hours, then check Gobi to see if the title has the status "shipped."

    2. If the status is other than "shipped," staff wait another 24 hours and check again

    3. Acquisitions & Discovery staff confirm the full-text of the title can be accessed via Library catalog

    4. send the following email to the patron who placed the hold using the acq-monographs@ncsu.edu account

Greetings,

Thank you for requesting NCSU Libraries purchase the following book: INSERT TITLE. The Libraries purchased this title in ebook format.

You may access this title by using the following link or by searching the Library Catalog:

INSERT URL from BIB RECORD 856 |u INCLUDING PROXY ADDRESS

Sincerely,

NCSU Libraries Acquisitions & Discovery Department


ALTERNATE Ebook order workflow

    1. Acquisitions & Discovery staff wait 24 hours, then check acq-monographs email account for a GOBI "NOA" (Notice of Activation) email

      1. searching acq-mono email by ebook title should retrieve the NOA if it exists

      2. If we've received an NOA email, verify the ebook is active by clicking on the link

      3. If the link works, send the following email to the patron who placed the hold using the acq-monographs@ncsu.edu account:


      Greetings,

      Thank you for requesting NCSU Libraries purchase the following book: INSERT TITLE.

      The Libraries purchased this title in ebook format. You may access this title by using the following direct link


      https://proxying.lib.ncsu.edu/index.php?url=(PASTE LINK from NOA EMAIL HERE)


      Please be aware that the title will not appear in the Library Catalog for a few days yet. The ebook will be available using the direct link above.

      If you have any difficulties accessing this title, please let us know.

      Sincerely,

      NCSU Libraries Acquisitions & Discovery Department

Course Reserve Priority Order Workflow

  1. Collection Strategist submits order with course name, course number, faculty name, semester, date needed and library to LibraryReserves
  2. A&D staff member pulls the orders from the Reserves Direct interface and adds them to CORAL
  3. At order, Acquisitions & Discovery staff enter course information (course name, course number, faculty member, semester), date needed and library in the order record
  4. Acquisitions & Discovery staff create an ILS hold using the appropriate library patron reserve account
  5. Item is received by Acquisitions & Discovery
  6. Acquisitions & Discovery prints a copy of the ILS order record and files with the book
  7. Item is Rush processed
  8. Receiving library discharges the item
  9. Receiving library removes ILS hold
  10. Item is routed to course reserves

Expedited Shipping

  • Expedited shipping is not automatically applied to a Priority Order
  • Collection Strategists will supply a date/time frame needed by at the time of order. Acquisitions & Discovery will determine, based on vendor and availability, whether expedited shipping is needed.

Rush Processing

  • Rush refers only to the Acquisitions & Discovery in-house processes: order, receipt, invoicing, cataloging and marking
  • Expedited shipping is not included in Rush Processing



Monitoring the ON-ORDER list 

For Holds that are taking a long time to arrive (foreign orders & other):

The Specialist or Acquisitions Advanced will monitor the “ ON-ORDER items with hold note report” from Dawn (sent via email).

If there are holds in the report that are older than two weeks,  the Specialist/AcqAdvanced investigates the order to determine the delay, and contacts the selector with information on the order and the delay.


Optional email template: 


Greetings,

We have placed an order for BOOK TITLE. 

The book is taking longer than expected to arrive, you may want to notify the patron of the delay.

We have placed the book on hold for the patron, and they will be notified when we receive the book.


IF you have details about the shipment: The item is expected to ship on DATE, but please be aware that this date may change.

IF there is no shipping date, include:  There is currently no information about an expected shipping date.


If you have any questions about the order or status of the book, feel free to contact me.

Thank you,


This policy addresses patron and course reserve priority ordering. This policy was updated February 2020




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